DMV buildings fulfill a singularly unique role in the State of Nevada. They are the one place in which every resident of the State must physically visit at least once during their residency. Whether to obtain a new driver’s license or ID card, or to register a car, DMV buildings carry the burden of likely being the single interaction-point that a resident may have with a state agency. In many ways, they represent the State of Nevada.  The thought of a visit to the DMV, for many, elicits feelings of angst, frustration, impatience, and anxiety. The physical space in which these feelings manifest themselves must aim to reduce stress, calm the nerves, and encourage comfort.  Efforts to reduce confusion and anxiety begin on the street. Signage clearly identifies the facility, while drives align customers with entrances allowing an understanding of where they need to proceed to begin their processes. These are accompanied by clearly delineated queuing spaces for services offered by the agency. Calming strategies such as the use of daylight, views of the sky, natural materials, wayfinding devices, and gentle curves feature prominently in the lobby space. Displacement ventilation and acoustical treatment provide further strategies for creating a quiet, casual, and comfortable environment for waiting customers.